CAVA's Andrew Rebhun on Getting to Know Your Customers and Community

On today’s episode of The QSR Experience Show, Bobby speaks with Andrew Rebhun, Chief Experience Officer at CAVA, a growing Mediterranean culinary brand. They discuss the ways in which CAVA engages and welcomes customers through menu customization, offering different ways to order, and locally-focused Community Days. They also talk about changing customer trends, how CAVA invests in developing leaders, and why it's key to tell a great brand story.

Topics discussed:

• How CAVA sets itself apart through its customizable experiences and high-quality ingredients.
• How they engage customers in local markets through Community Days and by supporting non-profits.
• CAVA's approach to personalization through mobile ordering and its new app.
• Changing customer trends and why QSRs need to nail the experience each time.
• How CAVA empowers its employees and invests in their long-term training with a GM academy.
• The process CAVA uses to choose where their next location will be.
• Advice to QSR leaders on the importance of understanding decision impacts and telling a great brand story.