Coca Cola’s Amy Chaffin on Personalized Dining Experiences For Every Region and Generation

In this special episode of The QSR Experience Show at the National Restaurant Association Show, Bobby chats with Amy Chaffin, VP of Foodservice & On Premise Channel Strategy and Planning for The Coca Cola Company. Amy shares her expertise on the importance of creating personalized dining experiences to meet consumer demands, such as creating specialty drinks for events like concerts. 

 

She also discusses how integrating technology can streamline restaurant operations and enhance customer engagement. Amy also emphasizes the crucial role of employee engagement and training in improving service quality and boosting retention. She shares her advice to restaurant operators looking to stay on trend and grow their business. 

 

Topics discussed:

• The importance of offering unique and customized dining options to cater to the diverse preferences of modern consumers.
• How digital tools and platforms can help restaurants streamline operations, enhance customer interaction, and stay competitive.
• The critical role of training and engaging restaurant staff to improve service quality, retention, and overall customer satisfaction.
• Insights into evolving consumer behaviors and preferences that restaurant operators need to pay attention to for sustained growth.
• The importance of understanding and aligning menus with consumer demands and trends to stay relevant and appealing.
• Strategies for restaurant operators to differentiate their offerings and stand out in a crowded market.
• The significance of offering efficient and appealing delivery options to meet the growing demand for convenience among consumers.
• Utilizing data and insights to better understand consumer behavior, optimize menus, and implement effective marketing strategies.
• Addressing the challenges of recruiting and retaining quality staff, and the role of company culture and incentives in overcoming these challenges.